Dear Madams and Sirs,

With regard to the cancellation of concerts due to the Coronavirus disease (COVID-19), the German government has composed a resolution in terms of voucher solutions for recreational events on April 8th, 2020 as follows:

All customers who purchased their tickets before March 8th, 2020 will receive a voucher only. Those vouchers will be valid until December 31st, 2021 and can be used for upcoming events.

The “Purchase Code” that you received when you booked/bought tickets from the site is your voucher code, which shows the amount of your credit with the site.

If a person buys a ticket with her/his coupon that the total amount of the ticket (s) is less than the coupon credit, she/he can use the remaining amount of the coupon for other events until December 31, 2021.

If your voucher wasn’t used until then, the price for your ticket will be given back to you after January 1st, 2022.

This resolution is valid for all German hosts. This is a governmental resolution which is effective immediately. For more information, click on the following link:

https://www.bundesregierung.de/breg-de/aktuelles/kabinett-fuer-gutscheinloesung-1738942

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